INSTITUTE FOR BANKING AND FINANCE

Summer 2003 Seminars

How to Select and Keep the Best Financial Services Personnel in Your Marketplace

Developing the Skills Required for Competitive Advantage – A Must for Human Resources Executives and Hiring Managers
July 4, 2003 / 9:00 a.m. - 4:00 p.m.
Seminar leader: Roger Morin

Today's financial services institutions are facing tremendous challenges in a very competitive marketplace. Bank customers have many options when choosing a bank. Most banks offer the same financial products and services. The question is: Why should customers choose your bank?

Today's successful banks have recognized that who they choose to serve their customers has become a big advantage over the competition. This seminar covers tested ideas, realistic techniques, practical solutions and skills required to find the very best. We will also explore what you must do to keep the best people once you've found them.

Agenda:

Each participant will have the opportunity to practice the skills of a behavioral interview in small group role plays.



[Information and help about this website.]