IT Helpdesk Administrator

This position is no longer open.

The IT Department - Beirut Campus is currently looking for a Helpdesk Administrator to be mainly responsible for assisting faculty, staff and students with technical issues through the centralized support system of the Helpdesk.

Basic Responsibilities:

• Provides technical assistance to users by answering the Helpdesk telephones and emails in a professional and courteous manner.
• Logs all calls in the Helpdesk database.
• Assists users on how to use email, Internet/Intranet and MS Office Suite and all kind of deployed software.
• Assist Senior Helpdesk Administrator in maintaining licenses as well as Hardware & Software Management.
• Analyzes recurring problems submitted to IT and propose and follow up on solutions with Senior Helpdesk Administrator.
• Monitor the work of student assistants.
• Perform other duties pertinent to this job as assigned.

 Minimum Qualifications:

• BE, BA/BS degree from an accredited university.
• Minimum 1-2 years’ experience in IT helpdesk support or in a customer relation field.
• Good computer skills in MS Office applications.
• Excellent interpersonal and communication skills are absolutely necessary.
• Effective verbal and written English skills.
• Effective organizational skills.
• Ability to work proactively in a team environment.
• Strong analytical skills.

Applications should be emailed to beirut.hire@lau.edu.lb, specifying the job title in the subject line.

Closing date for applications is Sunday September 21, 2014.

No applications will be accepted after this date, and only shortlisted candidates will be notified.

The Lebanese American University is committed to a policy of equal opportunity