Governance and Administration

Office of the President

“LAU Preferred” Insurance & LAU Health System

Dear Members of our LAU Community,
The Lebanese American University, through its healthcare services, is committed to the healthcare needs and wellbeing of our entire LAU community, our families and our dependents.
One of LAU’s top priorities is to provide a premium health coverage to all constituents and their families at an affordable cost. Accordingly, and in line with the directives of our Board of Trustees, the University spared no effort to ensure the best services, while securing the most competitive premiums, in setting up the “LAU Preferred” health insurance plan, which will be exclusive to the LAU Medical Centers (LAU Medical Center-Rizk Hospital, and LAU Medical Center-Saint John’s Hospital), starting September 1, 2021.
This change has been driven by:

The new “LAU Preferred” health plan will provide clear benefits to the LAU community that consist but are not limited to the following:

Furthermore, an LAU Health System has been established, consisting of the health clinics on the Beirut and Byblos campuses, the LAU Medical Center-Rizk Hospital, the LAU Medical Center-Saint John’s Hospital, and the LAU Mobile Clinics; all dedicated to excellence in patient care, and good health promotion for the LAU community and the community at large.

Striving to provide you with the best healthcare at the convenience of your workplace, LAU is introducing, for the first time, preventive healthcare and wellness services at the campus clinics. The health services will be provided by a dedicated team of physicians and nurses, to deliver primary and preventive healthcare to LAU faculty, students and staff.

While the Beirut clinic has been expanded at its current location at the WKSC building, a new Byblos campus clinic has been established at the former Gate House.

At our LAU academic medical centers, physicians, nurses, and researchers work in unison, using cutting-edge technologies, to provide the best possible clinical care.

The wide range of services offered at our LAU Medical Centers include:

“Meet our physicians” hybrid webinars will be held daily during the last week of August to introduce the physicians of the different departments and services to the LAU community.
At each of our academic medical centers, there is an “LAU Health System” Customer Care Office dedicated to the support of your medical care and needs, by ensuring a timely, personalized customer service.

Briefly stated, the services provided by the LAU Health System Customer Care Office are exclusive to the members of the “LAU Preferred Plan” and include the following:

  1. Helping patients and their families get acquainted with the resources and services available, and facilitating patient access to various services within the medical centers.
  2. Expediting paperwork and liaising with LAU’s HR Department to address any concerns related to insurance/NSSF coverage.
  3. Orienting for COVID-19 PCR testing, assisting in securing timely collection of results, and providing general information.   
  4. Arranging and fast-tracking in-patient admission and discharge.
  5. Coordinating fast and easy referrals to specialty physicians via the dedicated extension and email below.
  6. Ensuring cashless consultations (physicians’ fees are paid directly to the treating physician by the insurance carrier).
  7. Facilitating prompt physician-to-physician.
  8. Securing appointments on Saturdays for outpatient diagnostic procedures and testing.

The LAU Health System Customer Care Office at the LAU Medical Center-Rizk Hospital has been providing services for the past six months:

  • Location:
Building A, Ground Floor, Main Reception
  • Opening Hours:

7:00 a.m. to 3:30 p.m. - Monday to Friday
7:00 a.m. to 11:30 a.m. - Saturday

  • Contact: 

Mr. Maroun Mahfoud
Office Extension: 6832

Ms. Helene Abi Aad
Office Extension: 6831

Location and contact details for the LAU Health System Customer Care Office at the LAU Medical Center-Saint John’s Hospital are as follows:

  • Location:
Admin bldg., ground floor
  • Opening Hours:
7:00 am to 3:30 pm - Monday to Friday
7:00 am to 11:30 am - Saturday
  • Contact: 
Ms. Raghida Abi Chedid
Office Extension: 7361

I am confident that the LAU Health System Customer Care Offices will make your patient experience at the LAU Medical Centers a good one.

A dedicated committee will be overseeing the function of both offices to ensure service excellence at all times.

Any comments or feedback are welcome. Feedback on matters related to the insurance plan and/or to the NSSF can be addressed to the LAU HR Department; for matters related to the Medical Centers and/or the clinics, feedback can be addressed to Mr. Saad El Zein Ext: 1873; email:
Further communications regarding the “LAU Preferred Plan,” including coverage, premiums (costs), and exceptions will be issued shortly by the HR department.

Michel E. Mawad, M.D.