Academic Computer Center Supervisor - Byblos
The School of Arts & Sciences / Computer Science & Mathematics Department is currently looking for an Academic Computer Center Supervisor to report to the Department Chair. This position is based on Byblos Campus.
The Academic Computer Center (ACC) Supervisor is mainly responsible for supervising the daily activities of the ACC, ensuring the efficient operation of all its equipment and facilities and implementing the latest technologies to enhance its operating quality and efficiency. This also includes managing workflow to ensure that overall work objectives are achieved, deadlines are met, and performance reliability, security and availability goals are fulfilled.
Main Duties & Responsibilities
- Implements a preventive, as well as fix-and-repair, maintenance program on all lab equipment hardware and software, keeping them up and running at all time
- Maintains the integrity and security of the ACCs Linux/Unix servers and SAN, as well as the windows-based servers, workstations, and computers
- Maintains the RemoteApp virtual application running on Windows Server
- Maintains the Active directory, DNS, DHCP, DFS, WSUS, RDS, and print servers
- Develops programs and support systems for all ACCs running on Linux workstations and windows machines
- Supports the parallel Linux cluster
- Sets up a Cloud infrastructure to be used by both students and faculty
- Installs, manages, and administers software packages required for course teaching and research purposes. Maintains OS by continuously installing necessary patches and software updates
- Proposes security policies in order the maintain integrity of data and the users’ confidentiality
- Installs and maintains students accounts on academic servers
- Records and maintains hardware and software inventories, site and/or server licenses, and user access and security
- Serves as liaison between the ACC and School’s faculty, collaborating with them on all their needs and those of their students
- Generates administrative reports vis-à-vis system operation, staff performance, equipment utilization, availability and performance
- Manages the reservation of the labs and the lab classrooms
- Recommends purchases of computers, network hardware, peripheral equipment and software, as needed and issues purchase requests
- Trains lab assistants/instructors to teach course labs that are offered by the Department
- Researches new technologies and presents recommendations on hardware and software needs
- Assesses the ACC’s staffing needs and recommends contracting with part-timers to fulfill various activities; evaluates their work ensuring their tasks are fulfilled
- Conducts system analysis and development in coordination with the University IT Department in order to keep academic labs current with evolving technologies
- Works closely with the Department Chair on computing facilities issues related to ABET accreditation
- Performs other duties pertinent to this job as assigned
Minimum Required Qualifications
- Bachelor degree in Computer Science/Engineering or related field
- Minimum 5 years of experience in IT support, preferably within an academic setting
- Extensive experience working with Linux, Windows, Mac OS, Windows server’s roles and features (Active Directory, DNS, DHCP, DFS, WSUS, etc.)
- Experience in web programming
- Effective communication skills (oral & written) in English and Arabic, and the ability to interact professionally with a diverse group of faculty
- Ability to work productively in teams
- Strong problem-solving ability
Interested candidates should email their CVs to firstname.lastname@example.org, specifying the job title in the subject line.
Closing date for accepting applications is Sunday, August 15, 2021.
CVs should include the exact month and year while listing the candidate’s professional experience and educational history. No applications will be accepted after this date, and only shortlisted candidates will be notified.
The Lebanese American University is an Equal Opportunity Employer.