IT Support Administrator - Beirut
This position is no longer open.
The IT Support Office is currently looking for an IT Support Administrator, reporting to the Director of IT Support. This position is based on Beirut Campus.
Role Summary
The IT Support Administrator is primarily responsible for attending to faculty and staff desktop software and hardware issues.
Main Duties & Responsibilities
- Diagnoses and fixes user’s problems associated with any desktop application or hardware including printers, scanners, and other peripherals
- Installs and/or upgrades desktop hardware and software
- Updates ticket call progress in the Helpdesk system on a daily basis. Responds to Helpdesk inquiries and provides training and technical assistance
- Maintains a strong working knowledge of all the equipment and system supported by IT Support by keeping current with all technology trends and by working with all IT department offices
- Provides follow up and progress updates to the end users
- Trains new IT Support Administrators and student assistants, ensuring that they are familiar with various functions, duties, documentation and personnel
- Processes all IT Support maintenance requests with external companies as well as internal processing with end users and concerned offices
- Perform other duties pertinent to this job as assigned
Minimum Required Qualifications
- Bachelor degree in Computer Science / Engineering, or related field
- Minimum 2 years of experience in IT support
- Excellent analytical and interpersonal skills
- Effective verbal and written English skills
- Ability to work effectively in a team environment
Interested candidates should email their CVs with a letter of interest outlining the applicant’s relevant experience to vacancy10@lau.edu.lb, specifying the job title in the subject line.
Closing date for accepting applications is Thursday, December 2, 2021.
CVs should include the exact month and year while listing the candidate’s professional experience and educational history. No applications will be accepted after this date, and only shortlisted candidates will be notified.
The Lebanese American University is an Equal Opportunity Employer.