IT Support Administrator - Byblos

Role Summary

The IT Support Administrator is primarily responsible for attending to faculty and staff desktop software and hardware issues.

Main Duties & Responsibilities

• Diagnoses and fixes user’s problems associated with any desktop application or hardware including printers, scanners, and other peripherals
• Installs and/or upgrades desktop hardware and software
• Updates ticket call progress in the Helpdesk system on a daily basis. Responds to Helpdesk inquiries and provides training and technical assistance
• Maintains a strong working knowledge of all the equipment and system supported by IT Support by keeping current with all technology trends and by working with all IT department offices
• Provides follow up and progress updates to the end users
• Trains new IT Support Administrators and student assistants, ensuring that they are familiar with various functions, duties, documentation and personnel
• Processes all IT Support maintenance requests with external companies as well as internal processing with end users and concerned offices
• Performs other duties pertinent to this job as assigned

Minimum Required Qualifications

• Bachelor degree in Computer Science / Engineering, or related field
• Minimum 2 years of experience in IT support
• Excellent analytical and interpersonal skills
• Effective verbal and written English skills
• Ability to work effectively in a team environment

Interested candidates should email their CVs with a letter of interest outlining the applicant’s relevant experience to vacancy4@lau.edu.lb, specifying the job title in the subject line.

CVs should include the exact month and year while listing the candidate’s professional experience and educational background.

Closing date for accepting applications is Monday, October 02, 2023.

No applications will be accepted after this date, and only shortlisted candidates will be notified.

The Lebanese American University is an Equal Opportunity Employer.