IT Support Technician - Byblos

Role Summary

The IT Support Technician is primarily responsible for providing general IT technical support as well as operating multimedia equipment in smart classrooms and distance learning classes and making it available in support of all University academic and non-academic activities and events.

Main Duties & Responsibilities

• Provides general IT support in terms of troubleshooting, repair and installations of PCs/laptops and printers for all faculty and staff
• Attends to all requests from faculty members for the use of AV materials in classrooms, distance learning classes and lecture halls, as well as the preview of films
• Installs and operates all multimedia equipment to remain in excellent operating condition
• Performs routine maintenance and minor repairs on all types of multimedia equipment; ensures that all borrowed equipment is returned on time and in excellent operating condition
• Provides guidance to the assigned student assistants on the operation and basic repairs of equipment
• Performs regular checkups on smart classrooms equipment to keep it in continuous working condition
• Sets up and supports smart classroom equipment
• Checks and reports to IT Network team on recurring or technical problems with installed equipment
• Participates in multimedia support in events as required
• Acts as backup support for the IT Helpdesk as first line of technical support and for IT Support Office staff as needed to ensure continuity of operations
• Reports periodically on the status and progress of work to the direct supervisor
• Stays up to date with industry trends, best practices, and emerging technologies relevant to the role
• Performs other duties pertinent to this job as assigned by the direct supervisor

Minimum Required Qualifications

• Vocational/High Technical Studies (TS) with relevant specialization
• Minimum 2 years of working experience in IT support (multimedia support is a plus)
• Good interpersonal and communication skills in English and Arabic
• Dedicated to delivering exceptional customer service
• Detail oriented with a focus on operational efficiency
• Ability to work under pressure and prioritize tasks
• Ability to work within a diversified team and foster a spirit of cooperation and integrity

Work Schedule

The standard work schedule for this position is Monday through Saturday.  This position may require flexible scheduling and attendance after hours, Sundays, or on holidays to support events as required.

Interested candidates should email their CVs with a letter of interest outlining the applicant’s relevant experience to vacancy10@lau.edu.lb, specifying the job title in the subject line. 

CVs should include the exact month and year while listing the candidate’s professional experience and educational background.

Closing date for accepting applications is Wednesday, November 18, 2026.

No applications will be accepted after this date, and only shortlisted candidates will be notified.

Candidates must have attained the age of majority and satisfy all legal requirements to lawfully reside and work in Lebanon, in accordance with the applicable laws and regulations of the Republic of Lebanon.

The Lebanese American University is an Equal Opportunity Employer.