Work Control Unit Manager - Beirut
This position is no longer open.
The Physical Plant Office under the Facilities Management Department is currently looking for a Work Control Unit Manager reporting to the Director of Physical Plant. This position is based on Beirut Campus.Role Summary
The Work Control Unit Manager is primarily responsible for planning, supervising and following up on the operation of the Work Control Unit, including the duties of the Helpdesk Administrators and the Work Control Administrators to ensure that goals & deliverables are successfully met.
He/She monitors customer satisfaction, responds to arising issues, and resolves problems to achieve the targeted service level agreement (SLA).
Additionally, the Work Control Unit Manager initiates and implements interdepartmental processes and audit/control of workflow within the physical plant, and supports the Director in setting KPIs, and collecting needed data for developing reports.
Main Duties & Responsibilities
- Oversees the helpdesk operation in managing the service requests, dispatching, follow-up and providing feedback to end-users
- Responds to complaints and develops a problem-solving plan in coordination with concerned parties to ensure the satisfaction of the end-user, which includes the management of the helpdesk operation
- Coordinates with Business Office on matters regarding invoices including audit, control and chargeable requests against LAU maintenance and repair procedures
- Participates in the preparation of the workflow processes, logs and update of the required documentation and follows-up on the implementation
- Updates and implements the signage system within the campus on facilities and grounds, and oversees the asset transfer / disposal process
- Administers keys management and access control requests within campus by ensuring that LAU access procedure is duly met by keeping the keys/access records up to date
- Coordinates emergency requests and liaises among concerned parties
- Develops a yearly comprehensive KPI report, including campus facts and figures and divisional performance parameters for information, assessment and analysis
- Conducts surveys, prepares reports, tables, and charts and produces new forms that facilitate the work of Physical Plant staff
- Maintains office records; locates and compiles data; devises and systematizes practical and reliable archiving systems to suit the division’s requirements
- Manages the attendance of subordinates, contractual staff, and daily workers, and handles petty cash
- Receives, logs and dispatches documentation related to the Capital and Renovation projects. Prepares weekly lists of pending submittals for each Capital Project
- Sets goals for the administrators in the work control unit, follows up on achieving these goals, and evaluates and makes recommendations as needed
- Provides the needed support, guidance and directions to the administrators to develop and maintain a service oriented unit
- Organizes and implements sustainability initiatives, such as LAU recycling initiative, Earth Hour day, etc.
- Performs other duties pertinent to this job as assigned
Minimum Required Qualifications
- Bachelor degree with specialization in Business Administration or related field
- Minimum 8 years of experience, 5 of which in an administrative coordination capacity within the engineering and/or maintenance environment, and 3 in a supervisory role
- Strong interpersonal and communication skills in English and Arabic
- Strong customer service orientation and negotiation skills
- Ability to juggle multiple tasks
- High sense of dependability and maturity
- Ability to work well within a team setting
Interested candidates should email their CVs with a letter of interest outlining the applicant’s relevant experience to vacancy2@lau.edu.lb, specifying the job title in the subject line.
Closing date for accepting applications is Thursday, October 13, 2022.
CVs should include the exact month and year while listing the candidate’s professional experience and educational history. No applications will be accepted after this date, and only shortlisted candidates will be notified.
The Lebanese American University is an Equal Opportunity Employer.